Information for Tenants

 

The Renters' Rights Act

 

All new tenancies are issued as indefinite periodic (rolling monthly) tenancies in accordance with the Renters’ Rights Act 2025. The official Renters’ Rights Act Information Sheet 2026 can be found on the government website Click here

 

How to Rent

A comprehensive guide for current and prospective tenants in the private rented sector in England is available online. You can access the official government Click here (opens external Government website link)

 

Legionnaires’ Disease Prevention

It is vital for the safety of your household that all tenants understand how to prevent Legionnaires' disease. Please click here to read our helpful prevention and maintenance guide.

 

Rent & Security Deposits

• Rent Payments: Payable monthly in advance either by standing order or bank transfer
• Security Deposit: Set by the landlord, up to a maximum legal cap of five weeks' rent, and payable before you move into the property
• Deposit Registration: Your deposit will be registered with a government-approved scheme, either My Deposits or the DPS, depending on your landlord's preference
• Deposit Returns: Your deposit will be returned upon the termination of the tenancy agreement, subject to any lawful deductions (e.g., property damage, breakages, or rent arrears).  Please note that no interest is paid to tenants on held deposits

 

Permitted Payments & Tenant Fees

In addition to paying your rent, you may be required to make the following permitted payments (inclusive of VAT where applicable):

• Holding Deposit: Capped at exactly one week’s rent per tenancy
• Security Deposit: Capped at exactly five weeks’ rent per tenancy

Lost Keys or Other Security Devices

Tenants are liable for the actual cost of replacing any lost keys or security devices. If the loss requires locks to be replaced for security, the cost of a locksmith, including new locks and replacement keys for the tenant, landlord, and any other relevant parties, will be charged to the tenant  If extra administrative costs are incurred by our agency, a charge of £15 per hour will apply

Unpaid Rent Arrears

Interest will be charged at a rate of 3% above the Bank of England Base Rate on any outstanding rent. This interest accumulates daily from the Rent Due Date until the balance is paid, but it will not be charged until the rent has fallen more than 14 days into arrears.  Any administrative or legal costs incurred by the agency in obtaining outstanding rent will be charged at a flat rate of £30.00  

Council Tax, Utilities, and Other Services

Tenants are strictly responsible for paying all bills in accordance with their tenancy agreement.  These include, but are not limited to:

• Council tax
• Utility suppliers (gas, electricity, and water)
• Communication services (broadband, telephone, satellite, and TV Licence)

Tenancy Changes & Notices (Requested by the Tenant)

• Ending a Tenancy: Because fixed terms are legally abolished, if a tenant wishes to end their rolling periodic tenancy, they can do so at any time by giving the landlord a minimum of two months' written notice.
• Amending a Tenancy Agreement: A fee of £50 applies per agreed change. This covers the costs associated with taking the landlord’s instructions, conducting new tenant referencing, carrying out Right to Rent checks, updating deposit registrations, and preparing the amended tenancy paperwork.

Pet Policy & Permissions

Tenants have a legal right to request permission to keep a pet at the property. The landlord must consider the request fairly and cannot unreasonably withhold permission.

• Pet Insurance Condition: While charging an additional monthly "pet rent" premium is prohibited under current laws, landlords are entitled to make their approval conditional on the tenant maintaining a valid pet liability insurance policy to cover potential damage.
• Existing Tenancies: If you are already in a tenancy and request permission for a pet, our standard pet policy will come into force from the date permission is formally granted.
• Unauthorised Pets: If a pet is found living in the property without prior written permission being sought, our standard pet policy will be enforced retrospectively from the start date of your tenancy agreement, rather than the date the breach was discovered.

Flynn Lettings Application Process

Step 1: Viewing and Pre-Approval

After viewing a property, you will be asked if you would like to proceed to the pre-approval stage for the property or room. You will receive an email requesting the following initial information (please note that additional documentation may be required depending on your circumstances):

• Full name(s)
• Current address(es)
• Date of birth(s)
• Proposed tenancy start date
• Right to Rent documents
• Three months of consecutive bank statements
• Three months of recent payslips (If you are self-employed, we require your Self-Assessment SA302 form for the last tax year)

Once we receive this information, we will present your application to the prospective landlord for pre-approval. Please note that if multiple applications are received for the same property, all complete profiles will be passed to the landlord so they can look over them and decide who they wish to pre-approve. Landlords are legally prohibited from encouraging or accepting rental "bidding wars" above the advertised price.

Step 2: Paying the Holding Deposit

Once your application is pre-approved, we will contact you via phone or email to request the one-week holding deposit. This holding deposit is paid to secure the property, halting further viewings. Upon a successful application, this amount will be offset against your first month's rent and security deposit.

All terms, conditions, and your expected tenancy start date will be clearly confirmed in your holding deposit paperwork.

 

Step 3: Credit Checks and Referencing

Once the holding deposit is paid, you will receive a confirmation email containing all relevant documents. You will then be sent a digital link from our partner credit agency, Canopy, to complete your profile and obtain your credit score

If required, Canopy will conduct full referencing, which includes contacting your current landlord or managing agent and your employer to verify your tenancy and employment status.  In some cases, our office may conduct these checks directly, but Canopy predominantly handles this on our behalf.

 

Documents provided to you upon paying a holding deposit include:

• Right to Rent Leaflet (including the Easy Read version)
• Official Government How to Rent leaflet
• Landlord’s Guide to Right to Rent
• Holding Deposit Terms and Conditions
• Energy Performance Certificate (EPC)
• Electrical Installation Condition Report (EICR)
• Landlord’s Gas Safety Certificate (if applicable)

Further Information on Credit Checks

We partner with Canopy to securely obtain your credit profile; this is a completely free service for applicants.  In certain circumstances, you may be asked to supply your own credit profile. You can also explicitly opt to supply your own credit report if you prefer not to use Canopy's portal, bprofile. You inform us of this preference at the exact time you pay your holding deposit.

Further Information on Landlord References

Canopy or Flynn Lettings will contact your current landlord or managing agent for a reference. The standard questions asked include, but are not limited to:

• How much rent did the tenant pay?
• Did the tenant pay their rent on time?
• How well did the tenant communicate with you?
• Was the property well maintained?
• Would you be happy to rent a property to this tenant again?

In some circumstances, we may be required to obtain an official rent account statement from your current landlord or agent. If you prefer to supply this information yourself via your own means, please ensure you inform us either before or immediately after paying the holding deposit.

Further Information on Employer References

Canopy or Flynn Lettings will contact your employer to verify your employment. The standard questions asked include:

• Is the named person employed by the company?
• On what contract basis are they employed (e.g., permanent, short-term contractor)?
• What are their contracted weekly hours and total gross annual salary?

If you wish to supply this employer information by your own means, please inform us before or immediately after paying the holding deposit. This information must be supplied on official company letterhead and must include the full name, job title, and direct contact number of the person providing the reference.

Step 4: Final Sign-Off & Key Collection

Once your credit checks and references are fully compiled and the landlord approves the results, we will send a final email confirming that your application has successfully passed referencing

Using your expected tenancy start date, we will arrange an appointment time for you to come into our office to sign the periodic tenancy agreement and collect your keys

• Important Right to Rent Requirement: All named tenants and occupants over the age of 18 must physically attend the office in person with their original, physical Right to Rent identification documents before any keys can legally be released.
• Balance Payments: The remaining balance of your first month's rent and security deposit must be paid and cleared in our accounts either the day before or on the exact day of move-in. Without cleared payment, the tenancy cannot legally commence, and keys will not be released.

Terms & Conditions

Holding Deposit Terms & Conditions

• The Holding Deposit: To secure a pre-approved property and pause active viewings, a holding deposit is required. This deposit will be capped at a maximum of one week’s rent. It indicates a serious intention to proceed. Upon the successful commencement of your tenancy, this amount will automatically be used to offset your moving-in balance, such as your first month’s rent or security deposit.
• Statutory Timeframes: In line with legislation, accepting your holding deposit sets a strict 15-day statutory Deadline for Agreement. Both the agency and the tenant must take all reasonable steps to complete referencing and execute the agreement within this timeframe.

Will I Get My Holding Deposit Back?

By law, your holding deposit is fully protected. It will be refunded to you in full within 7 days if the landlord decides not to proceed with the tenancy for reasons unrelated to referencing failures, or if you fail referencing despite being completely honest on your application.

However, you risk losing the holding deposit if any of the following statutory breaches occur:

• Application Withdrawal: You change your mind and withdraw from the property for any reason before signing the contract.
• Providing False or Misleading Information: You fail credit checks because you hid critical information, such as failing to declare a County Court Judgment (CCJ), an active bankruptcy, or providing false income/employment details.
• Delaying the Process: You fail to take reasonable steps to progress the application, such as failing to provide your ID, employer contact details, or previous landlord references within the agreed timeframe.
• Right to Rent Failure: You or any adult occupier fails the statutory UK Right to Rent checks.

Note on Deductions: If the application fails due to any of the breaches listed above, we will retain an amount from the holding deposit up to the maximum legal limit to directly offset the landlord's actual, proven losses regarding lost rent and marketing time.

Final Move-In Costs & Signing

• Agreed Balances: The specific monthly rent and security deposit amounts will be outlined in your individual pre-approval terms. The security deposit will be capped at a maximum of five weeks' rent (or six weeks' rent if the annual rent exceeds £50,000).
• Cleared Funds: The remaining balance of your first month's rent and security deposit must be paid in fully cleared funds either before or on your move-in day. Keys cannot be released under any circumstances without full payment.
• In-Office Verification: Once references are approved, you will attend our office to sign your Assured Periodic Tenancy Agreement and collect keys. Every adult moving into the property must pass our mandatory physical identity checks. UK/Irish citizens must bring their original physical passport; non-UK citizens must provide a valid Home Office Share Code alongside their physical ID.

Identification and Right to Rent Documents

You must provide valid, official identification to prove your legal right to rent residential property in the UK. Detailed, up-to-date guidance on which physical documents or digital share codes are acceptable can be found on the Government website here (opens external Government website link)

 

Guarantors

If we determine that an application profile is not strong enough on its own, a guarantor may be required. We will always discuss this requirement with you openly before you make a formal application so that you are fully aware of the criteria.

Insurance Requirements

A standard condition of our tenancy agreement requires tenants to maintain valid contents insurance that includes a minimum of £2,500 in tenant liability cover to protect the landlord's fixtures, fittings, and belongings. The landlord maintains separate buildings insurance to cover the physical structure of the property. Please note that landlord insurance does not cover any items or damage that the tenant is explicitly responsible for during the tenancy, which includes accidental damage like broken windows.

 

Standard Pet Policy

1. Animal Welfare Duties: Tenants are strictly responsible for the ongoing health and welfare of their pets (p. 8). In accordance with the Animal Welfare Act 2006 and the Animal Health and Welfare (Scotland) Act 2006, all tenants owe a strict duty of care to provide their pets with a suitable living environment, a proper diet, adequate exercise, and routine healthcare.
2. Neglect Reporting: If a landlord has reasonable cause to believe a pet kept in their property is being neglected or has been abandoned, they will immediately report the matter to an appropriate animal welfare organisation (such as the RSPCA).
3. Absences & Holiday Care: Tenants must never leave pets unattended in the property when away for extended periods unless clear, professional arrangements have been made for their daily care. Pets should ideally be boarded elsewhere during your absence, though close, daily supervision by a neighbour may be acceptable for certain animals.
4. Unsupervised Dogs: Dogs must not be left alone inside the property for more than 3 to 4 hours at any one time. Tenants must ensure that their dogs will not cause distress, noise disturbance, or physical damage to the property when left unsupervised.
5. Vaccinations and Parasite Treatments: All permitted pets must be fully vaccinated and regularly treated for fleas and worms. Tenants are required to provide official medical evidence of these treatments from their veterinary surgeon upon request.
6. Neighbourhood Nuisance: Tenants must ensure that their pets do not cause a nuisance, distress, or disruption to neighbours or visitors. This includes preventing excessive noise (such as barking) and ensuring pets do not cause injury or property damage to others.
7. Fouling & Hygiene: Pets must not be allowed to foul inside the interior of the property, with the strict exception of caged animals or domestic pets fully trained to use a sanitary litter tray. Any pet faeces deposited in gardens or communal outside areas must be removed immediately and disposed of safely and hygienically.
8. Cleanliness and Parasites: Tenants are entirely responsible for keeping all areas of the property clean, sanitary, and completely free from pests or parasites, such as fleas.
9. Collars and Identification: By law, dogs must wear a secure collar displaying their owner’s name and address at all times when in a public place. It is strongly recommended that cats also wear a safety collar.
10. Banned & Dangerous Breeds: Dogs officially listed under the Dangerous Dogs Act 1991, as well as any exotic or wild animals listed in the schedule of the Dangerous Wild Animals Act 1976, are strictly prohibited and may not be kept at the property under any circumstances.
11. Commercial Breeding: Tenants are strictly prohibited from breeding animals or offering any animals for commercial sale from within the property.
12. End of Tenancy Cleaning: The tenant agrees that upon vacating the property, a comprehensive deep clean must be carried out. This includes ensuring that all carpets throughout the home are professionally cleaned and treated with specialist anti-flea products in every room.

  

	My Deposits mydeposits is a government-authorised tenancy deposit protection scheme. It is designed to enable landlords and letting agents to take and hold a deposit for the duration of the tenancy. For more information please visit http://www.mydeposits.co.uk
	The Property Ombudsman Lettings The TPO Code of Practise requires agents to meet all their legal obligations when acting as agents, but it goes above and beyond that by requiring agent to adopt and follow 'best practise'. For more information please visit http://www.tpos.co.uk
	The Deposit Protection Service TDPS protects deposits for tenancies in England and Wales. For more information please visit https://www.depositprotection.com
	Right To Rent Before you can rent a home in England, a landlord or letting agent must check your immigration status and that of anyone aged 18 or over who'll be living with you. They'll ask to see your passport or other official documents that prove your immigration status. They must take copies of the documents and keep the copies safe. Current or expired passports are acceptable documents for British, Irish and EU citizens. To read more and to find out what official documents need to be used, click here (opens external Government website link)

  

Complaints

 

Making a complaint

 

Please refer to our complaints download our guide

 

Client Money Protect

 

Please see our "about us" page to find information on our Client Money Protection membership

 

Looking for a property

"Sorted everything online through Canopy. Credit checks were done in minutes. Easiest move-in I've had."
— Jack M.

"Loved the digital application process. Didn't have to print a single thing, just uploaded my ID and passed."
— Sarah T.

"The referencing process was sorted in under 48 hours. Really impressed with how fast the team worked."
— Amir R.

"Very straightforward team. They answered all my questions clearly and didn't complicate things."
— Chloe B.

"The Canopy portal is great. Completed my profile on my phone during my lunch break and got approved the next day."
— David L.

"Everything was ready when I arrived at the office. Quick physical ID check and I had the keys in 10 minutes."
— Megan K.

"No hidden fees or surprises. The holding deposit process was clearly explained and went smoothly."
— James P.

"Usually hate dealing with agents but Flynn Lettings made the referencing painless. Fast turnaround."
— Ryan W.

"Very quick to respond to my initial application and got me moved in exactly on my target date."
— Elena V.

"The staff were helpful with my Right to Rent checks and the digital signing was incredibly easy."
— Tom H.

We cover all estates in Milton Keynes (here is the list - have we missed any off?) 

Ashland, Atterbury, Bancroft Park, Bancroft, Beanhill, Blakelands, Bleak Hall   , Blue Bridge, Bolbeck Park ,Bradville, Bradwell Abbey, Bradwell Common , Bradwell    , Brickfields, Brinklow, Brook Furlong, Broughton and Brooklands, Brown's Wood, Caldecotte, Central Bletchley, Central Milton Keynes, Coffee Hall,  Conniburrow, Crownhill, Denbigh East,  Denbigh Hall,  Denbigh North, Denbigh West, Donwhead Park, Downs Barn,  Eaglestone, Eaton Manor, Elfield Park, Emerson Valley,  Fairfields ,  Far Bletchley, Fenny Stratford,  Fishermead,  Fox Milne,  Fullers Slade,  Furzton,  Galley Hill,  Giffard Park, Granby,  Grange Farm, Great Holm,  Greenleys,  Hazeley, Heelands,  Hodge Lea Kents Hill,  Kiln Farm,  Kingsmead, Kingston, Knowlhill,  Leadenhall,  Linford Woodn Lodge, Medbourne,  Middleton  Milton Keynes Village,  Monkston,  Mount Farm,  National Bowl,  Neath Hill,  Netherfield,  New Bradwell,  Newlands,  Newton Leys,   Northfield,  Oakgrove,  Oakridge Park,  Old Bletchley,  Old Farm Park,  Old Wolverton,  Oldbrook, Oxley,  Passmore,  Peartree Bridge,  Pennylands,  Pineham,    Redmoor,   Rooksley,    Shenley Lodge,  Simpson, Snelshall,  Springfield,  Stacey Bushes,  Stantonbury,  Stonebridge,  Stony Stratford,  Tattenhoe Park,  Tattenhoe,  Tilbrook,  Tinkers Bridge,  Tongwell,  Tower Gate,  Two Mile Ash,  Walnut Tree, Walton, Walton Hall, Walton Park, Water Eaton, Wavendon Gate,  West Ashland,  Westcroft,  Whitehouse,  Willen Lake,  Willen Park,  Willen,  Winterhill,   Wolverton Mill,  Wolverton,  Woodhill,  Woolstone,  Woughton on the Green,  Woughton Park,  Wymbush  

 

Notes:

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milton Keynes